![]() ![]() ![]() This process is a responsive approach to address and approve CSRs received from within the CBSA or on behalf of external clients to the extent possible, in a consistent manner, while taking into account regional operational requirements. As a result, the core service request (CSR) process was developed to assist the CBSA in identifying and defining factors to be considered and to be presented for official approval for legal designation under the Customs Act. On occasion, the CBSA is required to amend the service(s) offered at a POE as a result of a change in traffic and passenger volumes, because of risk or in order to meet operational demands. ![]() The on-line Directory of CBSA Offices and Services is a comprehensive listing of designated CBSA offices and service locations across Canada and includes information such as services available, location and hours of operation. The Canada Border Services Agency (CBSA) provides clearance, control and examination services, on behalf of other government departments and agencies, for travellers, importers and exporters, at close to 1,200 points of entry (POE), including land border offices, international mail processing centres, airports, sufferance warehouses, and a number of other service locations. ![]()
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